We guarantee satisfaction with all of the accessories we sell and will do our best to ensure you are completely satisfied with your purchase.
If you are not completely satisfied with your purchase, you may return the product (you must first obtain a return authorization number (RA #) for shipping the product back to the manufacturer), within 10 days of delivery of your order, no questions asked. The product must be in a new condition, including the original packaging, all parts and paperwork. Orders returned in a new, ready-to-sell condition will receive a full and prompt refund, excluding any shipping costs.
Special order items are non-returnable.
Any request for a return of new product returned after the 10-day time period will be charged a 25% restock fee. Product must be returned “Prepaid”.
FedEx Shipment Damage:
If an item is delivered to you damaged, you have the option of refusal of part at that time. This is the preferred method if you are ever in doubt of damaged goods. If you sign for a package and find it to be damaged, please contact us immediately for assistance at (800) 708-7080. There is a limited time to file a claim and resolve these types of issues before we are unable to help. Please keep all packaging as the shipping company may need to inspect the part. If the part is found to have been installed after notifying Xtreme Auto Solutions of the damage, we will not be able to help. We may ask for digital photos for documentation and to speed up the overall process.
LTL Freight Damage:
*All LTL shipments must be inspected when delivered*
If an item is delivered to you damaged, you have the option of refusal of part at that time. This is the preferred method if you are ever in doubt of damaged goods. You must notate the paper work the driver has for you to sign (Refused part due to damage). Always open and check your product before signing. If the driver does not let you open and inspect the item and the packaging shows tears, been opened and tapped shut, crushed, holes, etc., please note the paper work “Damaged” when signing. If the product is signed for without any notations, you are releasing the freight company or affiliates of any liability for the damage.
If you've decided to return an item to us, you will need to obtain a Return Authorization Number (RA #). All returns require a return authorization number in order for us to process the return of your order in a timely and accurate manner. Special order items are non-returnable.
To receive a return authorization number, email email@example.com and tell us why you are returning the item(s). Your request will be forwarded to our Returns Department for immediate action. We will email you within 2 business days with a return authorization number (RA #) for your order. The Customer Service Representative contacting you will have further instructions for your easy return.
Shipments received without a valid return authorization number (RA #) clearly posted on the outside of the box may be refused by the manufacturer. Xtreme Auto Solutions is not responsible for items returned without traceable markings (customer's name, address and RA #) on and/or in the box.
Defective & Warranty Policy:
We honor all warranties that are provided by the individual manufacturers. Normal wear and tear, misuse, accident, improper installation, any form of abuse will not be covered under the warranty policy. Manufacturer’s policies are listed on the product page of each item. Manufacturers will replace or repair the part at their discretion. Labor or shipping is not covered in the warranty.
Part was damaged in shipment:
Please refer to either the FedEx or LTL damage section.
Items returned without receiving a proper return authorization number (RA #) and/or returns received without a return authorization number (RA #) clearly posted on the outside of the return box may be charged a 25% restocking. Additionally, Shipments received without a valid return authorization number (RA #) clearly posted on the outside of the box may be refused by the manufacturer. Xtreme Auto Solutions is not responsible for items returned without traceable markings (customer's name, address and RA #) on and/or in the box.
Orders placed for the incorrect model year of your vehicle will be charged a 25% restocking fee. Because vehicle manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle, and vice versa. Ordering a product not specifically designed for your vehicle is done at your own risk, and will incur a 25% restocking fee if returned. Please check all item(s) before confirming your order.
Credit for Return:
All returned item(s) will be examined upon arrival by the manufacturer. In order to receive full credit for your return (not including shipping costs), the item(s) must meet the following criteria:
The item(s) must be returned in new condition in the original box. All items returned for refund or exchange to the manufacturer must be in a new, ready-to-sell condition. This includes parts, all installation hardware and brackets, instructions, packaging and paperwork that were part of your original order.
The return package must be clearly labeled with a proper Return Authorization Number (RA#). Items returned without receiving a proper return authorization number (RA #) and/or returns received without a return authorization number (RA #) clearly posted on the outside of the return box will be charged a 25% restocking. Additionally, returns without a return authorization number may be refused by the manufacturer and/or will delay processing of the return.
After your return is inspected and accepted, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs and restocking fee if applicable. You will be sent an e-mail confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
**If a product is not in new condition (including original packaging, all hardware, parts and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you at your expense.
Exchanged items must meet the same conditions as items returned to the manufacturer for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, all hardware, parts and paperwork. Defective items must also be returned with the same items included in the original order. You must obtain a return authorization number (RA #) for any and all returns.
If you request an exchange, we will ship your replacement after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse. If you need the alternate item immediately, we suggest placing a new order for the replacement product via our online shopping cart, or email us at firstname.lastname@example.org to expedite your order. Express shipping charges may apply for rush orders. Exchanges returned without a proper return authorization number (RA #) are subject to a 25% restocking fee and/or may be refused by the manufacturer.
The same restocking fee policy that applies to returns also covers exchange orders. View our full restocking fees policy here.
Wrong Item Received/Ordered:
First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the packing slip in your shipment against the part number on your e-mail order receipt or on your Order Status Page.
If the part numbers match, you may have ordered the incorrect part number(s). Please contact us via email email@example.com and initiate our return procedure. We'll process your return and exchange the item for the correct part. A 25% restock fee will apply to all returns not due to the fault of Xtreme Auto Solutions. The customer is responsible for paying the shipping back for credit. A return authorization number (RA#) is required on all returned products. See our full return policy.
If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturer and fulfillment centers. Please contact us via email at firstname.lastname@example.org and initiate our return/replacement procedure. A prepaid FedEx shipping label will be sent for returning the incorrect item, assuming you receive the incorrect part through our error.
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